Lucky Red Casino Complaints

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The Lucky Red Welcome bonus currently consists of a bonus of 400% up to $4000. The minimum deposit that will trigger the bonus is $35. This bonus has a wagering requirement of 30x(deposit+bonus). The bonus uses a standard structure where the full balance is locked from the moment of deposit until the wagering requirement has been completed. Lucky Red Casino is one of few casinos that accept players from USA. Today most of the online casinos fail to make that possible, while Lucky Red Casino has managed to be the exception. Lucky Red Casino is owned by The Club World Casino Group and its casino license was issued in Curacao. All games at Lucky Red Casino are developed and provided. Jan 09, 2016  Lucky Red online casino is a great choice for people who love slot machines. There are many positive Lucky Red casino reviews, and the praises come from those who love classic casinos like this. There are only a few table games here, and there are no live dealer games, so those who prefer these gaming genres will not find the casino enticing.

400% up to $4000

Lucky Red Casino

First Deposit bonus 400% up to $4,000
  • Huge 400% First Deposit bonus
  • Excellent Selection of Online Slots
  • 24/7 Live Customer Support
  • This Casino Accepts USA Players
  • Play Over 150 Different Games
  • Mac Compatible with a No Download
  • Lucky Red Casino
  • Website:
    www.LuckyRed.com
  • 2010
  • Jurisdiction:
    Canada
  • Real Time Gaming
  • Phone:
    1-866-513-0857
  • support@luckyred.com
  • Bonus:
    400% up to $4000
  • N/A - Use Links

Full Lucky Red Casino Review

Lucky Red Casino is one of a dozen gambling sites owned by the Club World Group. The Manchester, England based ClubWorld Group is an interesting company, because it caters to UK players with sites like Club World UK, but also offers a few websites for American gamblers, such as Club World USA and Lucky Red Casino.

USA casino players get the stability of a gaming operator which is under the authority of the United Kingdom gaming regulators with the ability to actually make real money bets on their favorite casino games.

Players in France, Costa Rica, the Netherlands Antilles, Israel, and Ontario, Canada are not allowed to play at the LuckyRed Casino. Lucky Red Casino uses RealTime Gaming software and is licensed in the Netherlands Antilles.

Read More About Lucky Red Casino

  • Lucky Red Video Poker
  • Lucky Red Blackjack
  • Lucky Red Casino Slots
  • Lucky Red Roulette

Lucky Red Casino Bonus

Lucky Red Casino has two main welcome bonuses: one for the slots players and one for everyone else. If you plan on playing slot machines, then use the coupon code LUCKYRED400 when you make your first deposit. This triggers a 400% welcome bonus up to $4000, meaning someone who deposits $1,000 will receive $4,000 in bonus money.

If you plan on playing games with a low house edge, such as blackjack and video poker, then you should input the promo code LUCKYRED100 when you make your first payment.

When you do this, it unlocks a 100%, $1000 signup bonus. If you pay in $1,000, you’ll receive a bonus of $1,000 added to your account. Ten different weekend bonuses up to $10,000 and a continual weekly bonus of 40% on slots and 35% on video poker or blackjack are also available to continuing players.

Lucky Red Casino Video Poker

The Realtime Gaming video poker software used by Lucky Red Casino is going to present most of the same games you’d play in a Playtech or Microgaming casino, along with a few other options. For instance, Lucky Red Casino has jacks or better video poker, aces & eights, deuces wild, bonus deuces wild, joker poker, and all-American video poker.

At the same time, Lucky Red Casino offers loose deuces and sevens wild video poker. I don’t remember seeing either of those selections in one of the big European online casinos in a while. At the same time, a game like Megajacks progressive video poker, which is so popular in the Playtech casinos, won’t be found at Lucky Red Casino.

One game you can be assured of finding is multi-hand video poker. That might not be apparent at first glance, since it isn’t advertised. When you notice a game is listed as a 2nd variation of another existing game–“jacks or better 2”, for example–you’ll know it’s the multi-hand version of the game.

Most of the RTG games have this second variation. One last suggestion when playing at Lucky Red Casino: don’t overlook “loose deuces”. According to Michael Shackleford, at least four different versions of the loose deuces pay table has an expectation over 100% (for optimal play). The lowest listed pay table sits at a 99.72% expected return. In whatever form you find the game, loose deuces is likely to be one of the best video poker variations you can find.

Lucky Red Slot Machines

Lucky Red Casino has use of the RTG slots. You’ll find their selection broken up into several sections: video slots, 3-reel classics, bonus 3-reels, and the real series slots. The real series are the deluxe slot machines, often with progressive jackpots and always with features like wilds, scatters, and bonus games.

Lucky Red Progressives

Lucky Red Casino has listed a section of progressive jackpots, though I’m certain these are not the only progressive jackpots you’ll find in-house. RealTime Gaming has an inordinate amount of progressive jackpot slot machines, so don’t assume only nine games are your options for a huge jackpot at Lucky Red Caisno. The nine highlighted by Lucky Red Casino include the slots games Aztec’s Millions, Crazy Dragon Slots, I.R.I.S 3000, Jackpot Cleopatras Gold, Jackpot Pinatas, Mid-Life Crisis, Shopping Spree, and The Shark Slots. The three table games with progressive jackpots are Caribbean stud, Caribbean hold’em, Let em Ride. I’m assuming these are touted by LuckyRed because the slot machines have the biggest payouts and the three table games tend to get overlooked.

Lucky Red Table Games

Speaking of table games, Lucky Red Casino has more game options than most of the sites I’ve reviewed lately. This includes 6 blackjack variants including classic blackjack, bj and perfect pairs, face-up 21 (double exposure), match-play 21, super-21 (super-fun 21), and pontoon. The aforementioned Caribbean holdem and Caribbean stud are offered, while Caribbean draw poker also is listed. Pai gow poker, tri-card poker, Vegas 3-card rummy, Let Em Ride, casino war, and red dog are also available.

Lucky Red Specialty Games

If you can’t find the games you’re looking for, look under the specialty games section. This has player favorites like roulette, craps, and keno. The first two of those are listed under the table games at many other sites, so that can get confusing. Lucky Red Casino offeres European roulette, American roulette, craps, sic bo, and keno. Variations of favorites like bonus bingo and Euro slot poker are also available. The games I consider specialty games, such as magic 7s, lucky 8s, hot dice, and 5-diamond blackjack are available for play at the Lucky Red Casino.

Casino

Lucky Red Deposit Options

Whether you want to make a deposit or withdrawal, players can use the following money methods at Lucky Red Casino: CLICK2PAY, NETELLER, EcoCard, Moneybookers, eWalletXpress, InstaDebit, MoneyLineWallet, MyPaylinQ. These are among the most widespread web wallets on the Internet. If you’re only concerned about making a deposit, MasterCard, Visa, and eCheck are also payment options. For the purposes of cashouts only, a player can cash out using ACH or a bank wire transfer.

How to Contact Customer Service

If you’re new to the online casino industry, you may not appreciate how much a site’s customer service abilities matter when choosing a casino home. Any question you have about deposits and withdrawals or account questions goes right to the customer support department, and having easy access to a knowledgeable support staff is a big deal.

The fact that this casino headlines their customer service toll-free phone number at the tip-top of every part of their site is a good sign. Customer service at this gaming site is available 24/7 through their toll-free number, and you also have the option of sending the company a fax message, an e-mail to one of many dedicated accounts, or even chat live with a customer service team member. Live chat is only available a few hours a day, but is a great addition to the customer support lineup at this top-notch US-facing casino.

If you want to play online roulette, you can choose a site like Lucky Red Casino that provides just two versions of the game or shop around if you want a little more variety. Lucky Red Casino has a rotating lineup of table gambler-specific bonus options, a customer support team that’s easy to reach, and Real Time Gaming-designed casino titles that are among the best quality in the industry, a good fit for online roulette players who tend to stick to European rules versions of the game.

Exclusive
Get a no deposit bonus of $30 at Lucky Red Casino
Games Score
Software Score
Customer Support Score
Overall Score: 92/100
Create a new account and claim a no deposit bonus of $30
  • To receive this bonus, players need to create a new account
  • There is no qualifying deposit for this bonus
  • Playthrough requirements: 20x bonus
  • Country Restriction: UK Not Accepted

Other Bonuses at Lucky Red Casino

400% up to $4000 Sign Up Bonus

  • All new players are eligible to receive the bonus after signing up
  • This bonus applies to a player's first deposit
  • A minimum amount of $20 must be deposited.
  • Wagering requirements: 30x bonus + deposit
  • Claim with this code: LUCKYRED400
  • Country Restriction: UK Not Accepted

100% up to $1000 Sign Up Bonus

  • All new players are eligible to receive the bonus after signing up
  • This bonus applies to a player's first deposit
  • A minimum amount of $20 must be deposited.
  • Wagering requirements: 30x bonus + deposit
  • Claim with this code: LUCKYRED100
  • Country Restriction: UK Not Accepted

Promotions and Bonuses at Lucky Red Casino

Lucky Red Casino is noted for its daily bonus offers, some of which you can claim multiple times. After claiming and clearing your welcome bonus of 400% up to $4000, you can start claiming the following bonus offers:

  • Monday Bonus - Get a 65% unlimited slot bonus, which you can use on a wide range of slots games. If you don't win any prizes, you can claim cashback of 25%up to $1000 on your losses.
  • Tuesday Bonus - Claim a deposit bonus of 70% as many as five times every Tuesday.
  • Wednesday Bonus - Claim an unlimited all games bonus of 66% on Wednesdays.
  • Thursday Bonus - If you deposit more than $200 in your gaming account, the online casino will give you a bonus of 75%. If you cannot deposit more than $200, you need not despair as you will still get a bonus of 65% on whatever amount you deposit.
  • Friday Bonus - Get an exclusive unlimited bonus of 77% and use it on the slots games at Lucky Red Casino.
  • Saturday Bonus - Claim a 65% slots bonus on Saturdays and get five free spins on the immensely popular RTG slot game Triple Twister.
  • Sunday Bonus - Get an unlimited all games bonus of 70% on Saturdays.

Lucky Red Casino Overview

Ruby Slots Instant Play

Lucky Red Casino is an online and mobile casino that is based on the theme of luck and the colour red. When you visit the online casino for the first time, you will notice how its website design and color scheme matches the theme. Lucky Red Casino is a beautiful red-and-black online casino that is player friendly and very easy to navigate.

Ever since its launch in 2009, Lucky Red Casino has been delivering the ultimate online casino gaming experience on RTG's download, instant play, and mobile gaming platforms. Operating from the UK, the online casino gives top priority to security and fair gaming.

The online casino protects your privacy and gives you secure financial transactions. It implements the latest Secure Socket Layer (SSL) encryption technology to protect your information from misuse, loss, and unauthorized alteration.

Also, Lucky Red has a strong privacy policy that prevents it from distributing, renting, selling, or sharing your information to any third party. The online casino will never spam you and will keep your winnings and payout information confidential.

The gaming environment is fair at Lucky Red Casino as it takes all the required steps to make sure that its games and software are fair and randomized. The online casino has partnered with RTG, a noted game provider. RTG tests its software regularly at the Gaming Labs Certified. Moreover, the online casino has partnered with the Central Dispute System (CDS), which impartially settles players' unresolved disputes with RTG online casinos.

According to the website terms and conditions, you can open an account only if you are at least 21 years old or of the legal age to gamble according to the gambling laws of your country of residence.

Software and Games at Lucky Red Casino

Lucky Red offers you two ways to play—instant play and download. This means that you can either play in browser or download the software client.

  • Instant Play - To play on Lucky Red Casino's instant play platform, you don't have to download any software client. You just have to create an account, log in, and play the games in your browser.
  • Download - Click on the download button in the main menu on top of the casino website to download the software client. You just have to follow the prompts that appear on your screen to successfully download and install the online casino on your computer.

When you have successfully installed the Lucky Red Casino software client, a shortcut will appear on your desktop. You have to double click on this shortcut to launch Lucky Red Casino and start playing for fun or real money.

Irrespective of whether you choose to play on the download or instant play gaming platforms, you have to create a new player before you can start playing. The following are the steps involved with creating an account at Lucky Red Casino:

Click on the yellow Create Account button on the top left of the casino website.

  • A three-part online registration form will appear on your screen.
  • Enter the required details accurately.
  • Create your login details.
  • Submit the online registration form once you have completed it and agreed to the online casino's terms and conditions.
  • Verify your email address and login to your gaming account to start playing online casino games for fun or real money.

Software Providers

Lucky Red Casino is powered by Real Time Gaming (RTG), which supports gambling on the instant play, download, and mobile gaming platforms. Real Time Gaming operates on the motto of 'taking gaming seriously'.

RTG’s product portfolio includes hundreds of exciting online casino games such as slots, table & card games, and video pokers. Moreover, RTG adds new games to its portfolio every single moment. Its games are noted for features such as jackpot pyramids, boiling point jackpots, and feature guarantees.

Apart from unique games such as Vegas Three Card Rummy and Suit Em Up, RTG offers a live dealer product, which takes the brick-and-mortar casino gaming experience as close to players' homes as possible. RTG’s exciting slots tournaments are rich in features such as add-on and re-buy, and as many as 10,000 players can participate in a tournament at a time.

RTG is also known for progressive jackpots with a reset value of €1 million, table game jackpots, random jackpots, jackpot pyramids, boiling point jackpots, and much more.

Games

You have to click on the 'Games' link in the main menu on top of the casino website to view the game portfolio. The online casino offers the list view as well as the tile view, but no search bar to identify individual games.

The Lucky Red Casino library contains game categories such as slots, table games, video poker games, specialty games, and newest games. The following are some of the most popular games in each category:

  • Slots - You can choose from popular RTG slots such as Big Shot, Bonkers, Builder Beaver, Caesar's Empire, Bunko Bonanza, Bulls & Bears, Count Spectacular, and Coyote Cash.
  • Table Games - Choose from 19 table games such as Blackjack Perfect Pairs, Caribbean Draw Poker, European Blackjack, and Let Em Ride.
  • Video Poker - Choose from 17 video poker variants such as Aces & Eights, Bonus Deuces Wild, Bonus Poker Deluxe, European Slot Poker, Loose Deuces, Sevens Wild, and Pick Em Poker.
  • Specialty - The portfolio includes 17 specialty games such as American Roulette, Bonus Bingo, Banana Jones, and Craps.
  • Progressive Games - You can win life-transforming prizes if you play progressive games such as Caribbean Stud Poker, Aztec's Millions, Jackpot Cleopatra's Gold, and Jackpot Pinatas.
  • Newest Games - Recently, the online casino introduced four new games in its portfolio—777, Trigger Happy, Mermaid's Pearls, and The Mariachi 5.

Mobile Games at Lucky Red Casino

Palace Of Chance

Lucky Red Casino is fully optimized for fun or real money play on mobile devices. Since it is a browser-based mobile casino, you don't have to download any native mobile casino gaming apps to get started. All you need is a HTML5 friendly device, a stable Internet connection, and a Lucky Red Casino account.

The following are the steps to get started at Lucky Red Casino:

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  • Navigate to Lucky Red Casino in your smartphone or tablet browser.
  • Tap on the large yellow Play Now button.
  • The main menu appears in a circular form on your screen.
  • Tap on the Login option to access an existing account.
  • Tap on the Sign Up option to create a brand new account.
  • Tap on any game category to access and play the games and win real money prizes.

The mobile casino strongly resembles its desktop version when it comes to colour scheme and features. But the design has been tweaked to suit the smaller screens of smartphones and tablets.

You can access the entire portfolio of RTG games, including progressives, table & card games, and video poker games. Play the best RTG slots such as Asgard, Aztec’s Millions, Builder Beaver, Fire Dragon, Ghost Ship, and Popinata, to mention just a few.

Banking at Lucky Red Casino

Lucky Red Casino has created a safe, secure, and reliable banking environment for its customers. You can make deposits and withdrawals in confidence using a wide range of casino payment methods.

You can use any of the following methods to top up your casino gaming account:

The online casino credits your deposits instantly. You can load anywhere in the range of $35 to $1000 into your online casino gaming account.

You can use the following methods to withdraw your winnings whenever you please:

Online
  • Bank Transfer - Withdraw $200 to $5001 in five days.
  • Courier Check - Withdraw $200 to $2,500 in four days.
  • Bitcoin - Withdraw $100 to $2,500 in one day.
  • EcoPayz - Withdraw $35 to $5001 instantly.
  • Skrill & Neteller - Withdraw $35 to $5001 instantly.
  • Wire Transfer - Withdraw $300 to $5001 in five days.

The online casino processes payout requests only after verifying your account, and you have to undergo the verification procedure only once. As part of the verification procedure, the online casino asks you to submit copies of the following documents:

  • Scanned copy or photograph of a government-issued photo ID.
  • Front/back of the credit/debit card you used to make a deposit.
  • Latest utility bill or phone bill or bank statement to confirm your address.

Here are some notes about withdrawals:

  • You have to email your documents to cashier@luckyredcasino.com.
  • You can withdraw up to $5001 per week.
  • You don't have to worry about the safety of your documents as Lucky Red Casino stores them in secure servers.

Customer Support

If you are looking for the basic information about Lucky Red Casino, you have to first click on the FAQ link in the main menu on the bottom of the casino website. This takes you to the Frequently Asked Questions (FAQ) section, which answers questions related to the following issues:

  • General
  • Getting Started
  • Cashier
  • Bonuses
  • Technical

If you cannot find the required information in the FAQ section, you can choose from the following methods to contact a customer support agent:

  • Live Chat - You can chat with a customer support agent from anywhere in the casino lobby or the casino website to get help in an instant. To launch the live chat window, you can either click on the pink Chat Now button on the Contact Us page or on the conversation symbol at the top of the casino website near the login field. If you are playing on the move, you have to tap on the menu symbol on the top right of the screen to access the Live Chat option.
  • Telephone - Call the online casino on 1-866-513-0857. Or send a fax to 1-866-728-5443.
  • Email - Use the online contact form on the Contact Us page. Just enter your email address, name, and message and click on the Send button to receive a prompt, courteous, and customized reply.